Q1: Are you a factory or trading company?
A: We are an OEM/ODM factory, and we have built up our company since 2011.
Q2: What's your MOQ?
A: Generally, our MOQ is 1 pc, More quantities enjoy a better discount.
Q3: How does your factory do regarding quality control?
A: Quality is our orientation. Our supervision department controls the quality from raw material to
finished product step by step carefully, make sure everything perfect before shipment.
Q4: How long is the warranty period?
A: Generally the warranty period is 3 years.
Q5: What is the payment method?
A: (We accept)T/T, Paypal and Western Union, etc.
Q7: Could you offer the OEM service?
A: Yes, OEM service is Welcome, we can offer a custom solution if standard products couldn't meet
Q8: What is the scope of product application?
A: Widely used in industrial control, medical, military, voyage, kiosk, digital signage, education, smart
home, and other fields.
Q9: What operating systems does it support?
A: Win XP/7/8/10, Android, Linux, Mac.
Q10: What is the size range of standard?
A: Our standard size is from 7-75 inch.
Q11: What is the limit of the thickness of the cover glass?
A: Yes, it depends on the size of the touch screen, we have the thickest support for 20MM and needs
engineering evaluation for special glass material first.
Q12: Payment methods?
T/T, Paypal and Western Union, etc.
For samples: payment in advance.
For mass production: 50% deposit and 50% balance before shipment.
Q13: What is the lead time of the products?
A: Samples in stock will be sent within 3 days after payment, 15 workdays for mass production.
Q14: How do we explain the phenomenon of interference?
A: Interference is related to the customer's using environment.
Such as: For bare TP, there are factors of the surrounding environment, static electricity,
non-interference, and other reasons. For TP installed: Checking whether the whole machine is